Customer Service
Rival
Boxing Gear
6670 Jeanne Mance
Suite 101
Montreal, QC, H2V 4L2
If you need information on the status of your
online order, shopping online, web store product returns, or online security,
customerservice@rivalboxing.com
or
call us at 1-877-867-4825
Montreal 514-331-2477
For your convenience, customer
support is available Monday to Friday 8h00 to 17h00 Estern
time.
Catalogue inquiries:
Rival Boxing Gear cares about environment. For this, we print our catalogue
one at the time when you ask for it.
Feedback or technical issues with the
Rivalboxing.com site
If you notice a typo or a faulty link, please email
us.
Methods of Payment :
It's easy to make a purchase at our web store. For your convenience,
we accept the VISA, MasterCard and American Express credit cards. However
we only accept cards that have been issued in Canada or the United States.
Please note that all our advertised prices are in Canadian dollar. If you
would rather not use your credit card online from your home computer, you
can have your order processed by calling a customer service representative
at 1-877-867-4825.
Purchasing by Minors:
For the protection of our shoppers, it is our policy to not sell to
minors. If you are under the legal age of majority and wish to purchase from
our online store, please have a parent or legal guardian make the purchase
for you.
Misprints:
We do our best to provide you with the most up-to-date and accurate
information. In the event that an error does occur, we reserve the right
to correct or cancel an order at any time, and/or edit an order to reflect
the correction, and/or correct the error on our web site. In the event that
you are shipped an incorrect product, we will gladly accept the unit back
and offer you a full refund.
General Shipping Times
When you receive your order depends on the availability of the product(s)
and where the product is being shipped. Please note that packages are not
shipped on Saturdays or Sundays.
Shipping Cost Estimates
Rival Boxing Gear is pleased to offer free ground shipping to all Canada
destinations with purchase over CND250$. Shipping
charges will be added for heavy products such as heavy bags. Free
Shipping offers are valid online only; they do not apply to purchases made
in-store or on wholesales orders. Rival Boxing Gear reserves the right to
end or change this offer at any time.
Delivery Time
Delivery of your order is subject to the availability of our inventory.
We may split your order into more than one shipment, depending on the estimated
time of arrival of each product. It is possible for your order to be delayed
due to products arriving in our warehouse on different dates. If you place
orders of this kind, you will not be charged for the extra delivery, although
you may notice that your shipping charges are split over the various invoices.
If you need to receive one of your products sooner, we recommend that you
place it in a separate order to avoid extra delay. Please allow us one
additional business day to process your order. Rest assured that we will
not charge your credit card until we have shipped your product.
Couriers usually deliver between 8am and 5 pm local time. If you are not
home when we deliver your package, we will leave you a delivery notification
card. Please see delivery notification information for additional details
and pick up location. For your own security, please bring proper photo
identification with you when you pick up your order.
Delivery Areas
For your convenience, we deliver anywhere in Canada and USA. To make sure
that orders being sent to PO boxes and rural route addresses get to their
proper destination, please include a physical street address, highway number
and/or 911 number with your order.
Methods of Delivery
To give you the best possible service, we use a variety of couriers depending
on which best suits your needs. We will tell you which courier company
is handling your delivery when we send you your shipping confirmation email.
Please note that when the delivery team brings a package to your home,
they need a signature in order to finalize the delivery. This means that
the package must be accepted and signed for by someone at your delivery
address.
If you are unavailable when the courier makes a delivery, you will get
a notice telling you the address of the distribution centre where you can
pick up your package. For your own security, please bring proper photo
identification with you when you pick up your package.
Oversized Items
Due to Canada Post weight restrictions, any item that is greater than 30kg/66lb
will be delivered via other courier.
Returning Products Purchased Online
Our goal is to ensure that you are completely satisfied with your
purchase. When you receive your package, we ask that you examine it closely
prior to opening the factory sealed product packaging. If you are not satisfied
with your order, contact us by email or
call us at 1-877-867-4825
IMPORTANT: Packages returned without an Return Merchandise
Authorization will be refused.
Shipping and handling (S&H) charges are non-refundable;
however, we will gladly refund your original shipping cost if you are returning
an item because of an error on our part, or we have determined that the product
is defective.
All products (both defective and non-defective) must be returned
in their original purchase condition, with the original packing material
IMPORTANT: In the event that a returned order has items missing,
the order may be refused, or the value of the missing materials may be deducted
from the total credit amount.
On purchases made with a credit card, the same card used
to make the purchase will be credited with the refund. The credit will be
made within 5 to 7 business days of us receiving and verifying the returned
merchandise.
Secure site
At Rivalboxing.com, we believe that your online shopping experience
should be convenient, fun, and most of all, safe. While browsing our web
store, you can rest assured that we have your security in mind. This is why
we have installed the most powerful encryption technology available in the
marketplace today. And you can be sure that whenever any aspect of this technology
changes, we upgrade our system accordingly.
The technology we use makes your personal and credit card information unreadable
as it travels to our server. Your information is then stored in a database,
on a server that is not connected to the Internet, and is secured behind
our internal security systems. In fact, using your credit card in our web
store can be safer than using it in a restaurant or a gas station.
We also make protecting your privacy a top priority. As such, we have a strict
policy against selling, lending or renting any personal information you provide
us during your visit to our online store. Any personal information we collect
during your visit, we use with your prior knowledge and consent, and we use
only to properly process and fulfill your order and to make your shopping
experience as enjoyable as possible. Your name and address will not show
up on any mailing lists, other than our own - and that's only if you request
it. If you would like to be removed from our mailing list, just let us know
and we will delete your information from our lists.
All these factors give us the confidence to back every purchase you make
at Rivalboxing.com with our Safe Shopping Guarantee.
If you have any issues or concerns with fraud or security, please contact
our Resource Protection Department by sending them an email at security@rivalboxing.com.
If you have any questions at all about our "Privacy of Information" policy,
please feel free to contact Customer Service at 1-877-867-4825 or at privacymanager@rivalboxing.com
If you would like to make an offline purchase, please call our Customer Service
Department at 1-877-867-4825.
Our Privacy Commitment
At Rival Boxing Gear we know how important it is to protect your personal
information. Whether you are shopping with us online or in person we want
to make every customer experience safe and secure. In keeping with that
goal, we have developed this Privacy Policy to outline our guidelines for
the collection and use of personal information by Rival Boxing Gear.
What Information does Rival Boxing Gear Collect and How is it
Used?
At Rival Boxing Gear, we collect two types of information: personal information
and non-personal information.
With your consent we may use your personal information for a number of different
purposes, for example to:
• fulfill requests for products, services or information;
• provide customer services;
• administer contests or promotions;
• offer new products and services;
• measure and improve the effectiveness of our Web Sites or our marketing
endeavors; and
• tailor our online or in-store offerings to your preferences.
We may also collect and summarize customer information in a format that
no longer identifies the individual for statistical purposes.
Personal information typically includes your name, address, phone number,
and e-mail address. You can always choose not to provide us with any of
your personal information. However, if you make this choice we may not
be able to provide you with the product, service, or information that you
requested. For example, we can only offer you a credit card if you have
provided us with certain financial information.
Non-personal information does not identify you as an individual. For example,
we may ask you for your postal code to assist us with planning our flyer
distribution.
Your Implied Consent
In some cases, your consent is implied if we ask you to provide personal
information with a stated purpose. For example, we can only deliver the
product you have purchased if you provide us with your address and phone
number.
Your Express Consent
In other cases, we will ask you to give your express consent to use your
personal information to advise you of products or services that may be
of interest. You always have the opportunity to "opt out" of
having your information used for this purpose. For example, when you subscribe
to the Future Flash newsletter, we will also ask for your express consent
to send you promotional information.
Withdrawing Your Consent
If you have "opted in" or subscribed to one of our newsletters
or mailing lists, we will always provide you the opportunity to "opt
out" or unsubscribe. For example, each e-mail we send you will tell
you how to decline further e-mail.
Information Rival Boxing Gear Collects from You
Listed here are some examples of the ways that we collect information about
you and how we use it.
Our Web Sites
While using our Web Sites, you may be asked to voluntarily provide certain
personal information (such as your name, email address, postal address,
telephone number, or credit card information). We use this information
to complete your transaction and to apply for access to certain special
features and functions of the Web Sites. If you choose not to provide requested
personal information, you will not be able to use certain features of the
Web Sites and you will not be able to engage in transactions through the
Web Sites.
With any of the services on our Web Sites, we may also use your personal
information to contact and correspond with you and to respond to your inquiries.
With your consent, we may send to you, from time to time, email or other
communications regarding goods or services we believe will interest you.
All references to our Web Site in this Policy means RIVAL BOXING.com
Sign-Up for Newsletters or Updates
Rival Boxing Gear also offers a variety of newsletters. You can choose
to subscribe by visiting our Web Sites or when shopping in our stores.
To enroll, we will collect your contact information (such as name and e-mail
address). This information will only be used to send you the newsletter.
Participate in a Contest, Promotion, or Survey
From time to time, we may run contests, promotions, or surveys. If you
participate, you may be asked for contact information as well as additional
optional survey information (for example, product preferences). Information
from contest entries will be used to contact you if you win. We may also
summarize survey information in a manner that no longer identifies the
contest entrants for analysis, but will not share personal information
from entries. All contests are subject to rules that will be available
with each particular contest.
Information Rival Boxing Gear Collects Automatically
Like many other Web sites, we automatically collect certain non-personal
information regarding Web site users that does not identify you. Examples
include the Internet Protocol (IP) address of your computer, the IP address
of your Internet Service Provider, the date and time you access the Web
Site, the Internet address of the Web site from which you linked directly
to the Web Site, the operating system you are using, the sections of the
Web Site you visit, the Web Site pages read and images viewed, and the
content you download from the Web Site.
This non-personal information is used for Web Site and system administration
purposes and to improve the Web Site.
Cookies
The Web Site uses "cookies", a technology that installs a small
amount of information on a Web Site user's computer to permit the Web Site
to recognize future visits using that computer. Cookies enhance the convenience
and use of the Web Site. For example, the information provided through
cookies is used to recognize you as a previous user of the Web Site (so
you do not have to enter your billing information every time), to offer
personalized Web page content and information for your use, to track your
activity at the Web Site, to respond to your needs, and to otherwise facilitate
your Web Site experience. You may choose to decline cookies if your browser
permits, but doing so may affect your use of the Web Site and your ability
to access certain features of the Web Site or engage in transactions through
the Web Site.
Tracking Information
We may use non-personal information to compile tracking information reports
regarding Web Site user demographics, Web Site traffic patterns, and Web
Site purchases, and then provide those reports to advertisers and others.
None of the tracking information in the reports can be connected to the
identities or other personal information of individual users. We may also
link tracking information with personal information voluntarily provided
by Web Site users. Once such a link is made, all of the linked information
is treated as personal information and will be used and disclosed only
in accordance with this Policy.
Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources.
When you click on one of those links you are contacting another Web site
or Internet resource. Rival Boxing Gear has no responsibility or liability
for or control over those other Web sites or Internet resources or their
collection, use and disclosure of your personal information.
We encourage you to read the privacy policies of those other sites to learn
how they collect and use information about you.
Does Rival Boxing Gear Disclose the Information it Collects?
Rival Boxing Gear does not sell your personal information. However we may
share your information with third parties acting on our behalf or as permitted
or required by law.
Disclosure to Service Providers
Rival Boxing Gear may share your personal information with certain service
providers in order to provide products and services to you, to verify and
validate information, and to address customer service matters. Examples
of service providers include credit card issuers, product service depots,
warranty providers, and delivery services. To reduce the risk of fraud
or misuse of personal information, Rival Boxing Gear may also verify your
personal information, including but not limited to your address and credit
card information, with third party service providers.
We will use reasonable efforts to ensure that your personal information
is used in a manner that is consistent with this Policy. If you do not
wish us to provide your personal information to those service providers,
we may be unable to process your transaction.
Legal Disclosure
Rival Boxing Gear may disclose your information as permitted or required
to by law; for example:
• to a government institution or other person or entity that has
asserted its lawful authority to obtain the information;
• where we have reasonable grounds to believe the information could
be useful in the investigation of unlawful activity;
• to comply with a subpoena or warrant or an order made by a court,
person or entity with jurisdiction to compel the production of information;
• to comply with court rules regarding the production of records
and information; and
• to our legal counsel.
How does Rival Boxing Gear Protect My Information?
The security of your personal information is a high priority for Rival Boxing
Gear. We maintain appropriate safeguards and current security standards
to protect your personal information, whether recorded on paper or captured
electronically, against unauthorized access, disclosure, or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized
disclosure, loss, alteration or destruction of data by a third party, we
take reasonable precautions to prevent such unfortunate occurrences.
How Can I Verify My Information?
You can check your information to verify, update, or correct it, and to have
any obsolete information removed. If you created an account on RIVAL BOXING.com,
you can access and change your online personal information.
You can also ask to review any of the information that we have retained,
how we have used it, and to whom we have disclosed it at any time by contacting
us at privacymanager@rivalboxing.com.
Subject to certain exceptions prescribed by law, and provided we can authenticate
your identity, you will be given reasonable access to your personal information,
and will be entitled to challenge the accuracy and completeness of the information
and to have it amended as appropriate.
You can also ask us to change your preferences regarding how we use or disclose
your information, or let us know that you do not wish to receive any further
communication from us.
When is My Information Removed?
We keep your information only as long as we need it for the products and
services you're using and for a reasonable time thereafter or to meet any
legal requirements. We have retention standards that meet these requirements.
We destroy your information when it is no longer needed, or we remove your
personally identifiable information.
You can also request that we remove your information from our records. Subject
to our requirements for continued retention of your information, for example,
for billing, audit, or warranty purposes, we will make every reasonable effort
to honour your request.
How Can I Contact Rival Boxing Gear?
Rival Boxing Gear is responsible for all personal information under its control.
Our Privacy Manager is accountable for Rival Boxing Gear's compliance with
the principles described here. If you have any questions, concerns or complaints
about the privacy policies please contact us at the below:
Email:
Click here
Call us at:
1-877-867-4825
Write us at:
Rival Boxing Gear
Attention: Privacy Manager
6670 Jeanne Mance
Suite 101
Montreal, QC, H2V 4L2
We will respond to your request or investigate your concern as quickly as
we can.
Will this Privacy Policy Change?
To accommodate changes in our service, the technology, and legal developments,
this Policy may change over time. We may add, change, or remove portions
of this Policy when we feel it is appropriate to do so. Whenever we update
this Policy we will change the date on the Policy to indicate when the
changes were made.
